Linkedin - Learning Microsoft Dynamics For Customer Service
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Linkedin - Learning Microsoft Dynamics For Customer Service
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Category: Other
Total size: 223.96 MB
Added: 2025-03-10 23:38:51
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Info Hash: 0D60966E41F4BF86A5E7949B0D1C5560B8EF07FA
Last updated: 5.7 hours ago
Description:
Course details
If you’re looking for a more effective way to manage your customer base, why not try Microsoft Dynamics 365 Customer Service? The Dynamics 365 Customer Service suite offers you a host of easy-to-use tools to improve collaboration with your customers, resolve key issues, and provide exceptional support to your customer base in a more meaningful, iterative way.
Join instructor Dian Taylor and discover the full benefits of the suite, from the basics of setup to data recording and analytics. Learn how to manage customer cases, including how to create, view, and edit cases, curate knowledge base articles, and integrate your work with other parts of Dynamics 365, such as Sales. Get tips on case management, service-level agreements and entitlements, queue administration, and related apps, as you prime your skill set to continually improve customer satisfaction, retention, and more